Frequently Asked Questions

We ship exclusively to residential and business addresses within the United Kingdom (England, Scotland, Wales, and Northern Ireland). Every order includes free standard shipping with tracking, with no minimum spend.

Orders are processed within 1–3 business days. After processing, transit takes 6–12 business days, which means your order arrives within 7–15 business days in total. You will find the full details in our Shipping Policy.

As soon as your order ships, you will receive a shipping confirmation email with a tracking number and a link to follow your delivery. Please allow 24–48 hours for the tracking information to update. If your tracking has not moved for several days, contact us at support@amanajewelry.com and we will look into it.

No. Amana Jewelry covers all import duties, VAT, and clearance fees. The price you see at checkout is the final price you pay, and you will never be asked to pay additional fees upon delivery.

If your order has not shipped yet, we will do our best to adjust or cancel it. Contact us as soon as possible at support@amanajewelry.com with your order number. Once an order has shipped, it can no longer be changed, but as a UK consumer you can still cancel within 14 days of delivery under your statutory rights.

As a UK consumer, you have a statutory right to cancel your order within 14 days of delivery. On top of that, we offer an extended window: you can return eligible items up to 30 days after delivery, provided they are unworn, in their original condition, and in the original packaging. See our Return & Refund Policy for all conditions.

Email us at support@amanajewelry.com with your order number and the item(s) you would like to return. Our team will confirm the return instructions and our UK return address in Nottingham. Please do not send returns without contacting us first, and never to our business address in the Netherlands.

For hygiene reasons, earrings and other pierced jewelry cannot be returned once the hygiene seal has been removed, unless the item is faulty. This exclusion is clearly indicated on the relevant product pages and never affects your statutory rights for faulty products.

Once your return arrives and has been inspected, we process your refund to the original payment method within 14 days. Depending on your bank or card provider, it may take a few additional days for the amount to appear on your statement.

We are sorry in advance if that happens. Send us a photo of the item and the packaging together with your order number, ideally within 48 hours of delivery, and we will make it right with a replacement or a full refund at no cost to you. In most cases you will not even need to return the damaged item.

Each product page includes a size guide with measurements for rings, bracelets, and necklaces. If you are unsure, send us a message with the item you have your eye on and we will gladly help you find the right fit.

To keep your pieces looking their best, avoid contact with water, perfume, lotions, and cleaning chemicals, and store them in the original pouch or box when not worn. Gently polish with a soft, dry cloth after wearing. Specific care instructions are included with your order.

Popular pieces are restocked whenever possible, though some designs are part of limited runs. If something you love is sold out, reach out to us and we will let you know whether a restock is planned.

We accept all major credit and debit cards as well as the express checkout options shown at checkout. All prices are displayed in Pounds Sterling (GBP) and payments are processed through a secure, encrypted connection.

Yes. Payments are handled by certified, PCI-DSS compliant payment providers over an encrypted (SSL) connection. We never store your full card details on our own systems.

Amana Jewelry is operated by Tdh sales & advies, company number 81792204, VAT NL003603946B98, with its business address at Botter 33-27, 8243 KM, Lelystad, Flevoland, The Netherlands (please do not send returns to this address). You can reach us at support@amanajewelry.com or +31 639 190 503, Monday to Friday from 9:00 AM to 5:00 PM (GMT+1). Our UK return address is 12 Lenton Ave, Nottingham NG7 1DY, United Kingdom.