Shipping policy
Shipping Policy
Last Updated: August 26, 2026
At Amana Jewelry, operated by Tdh sales & advies, we are committed to delivering your order as quickly and reliably as possible. This Shipping Policy describes our procedures, times, and costs for all orders in the United Kingdom. We sell exclusively to consumers in the United Kingdom, and all transactions are governed by UK consumer protection law.
1. Free Shipping Across the United Kingdom
We are pleased to offer free standard shipping on all orders delivered within the United Kingdom. There is no minimum order amount and no hidden handling or processing fees. The price you see at checkout is the final price you pay.
2. Shipping Destinations
We ship exclusively to residential and business addresses within the United Kingdom (England, Scotland, Wales, and Northern Ireland). Currently, we do not ship to:
- International addresses outside of the United Kingdom.
- PO Boxes.
- Third-party parcel forwarding services or logistics hubs.
3. Order Processing and Preparation
All orders are processed and prepared for shipment within 1 to 3 business days (Monday to Friday, excluding UK public holidays).
Order cut-off time: 5:00 PM (GMT+1). Orders placed after this time will begin processing the next business day.
Confirmation: You will receive an order confirmation email immediately after purchase, followed by a shipping confirmation email with tracking details once your order has shipped.
4. Estimated Delivery Times
We work with trusted international and local fulfilment partners to deliver your items. Since our products are shipped directly from our partners' warehouses to offer you the best value, please consider the following estimated times:
| Phase | Estimated Duration |
|---|---|
| Order Processing | 1–3 business days |
| Transit Time (Standard Shipping) | 6–12 business days |
| Estimated Total Delivery | 7–15 business days |
Note: Delivery times are estimates and may vary depending on your location (urban or rural area), customs processing, or seasonal courier delays. In accordance with the Consumer Rights Act 2015, we will deliver your order in any event within 30 days of order confirmation.
5. Order Tracking
Once your order ships, we will send you a shipping confirmation email containing a unique tracking number and a link to track your package. Please allow 24 to 48 hours for your tracking information to update after the email is sent.
6. Customs, Duties and Taxes
Because your order may be shipped from our international fulfilment centres, it may be subject to UK customs checks.
No additional costs: Amana Jewelry covers all import duties, VAT, and clearance fees. You will never be charged additional fees upon delivery.
Transparency: Your package may indicate an international origin on the shipping label; this is a standard aspect of our direct-to-consumer model.
7. Delivery Problems and Damaged Items
Missing orders: If your order has not arrived within 15 business days, please contact us at support@amanajewelry.com. We will check with the carrier and update you within 24 hours. If the carrier confirms your package is lost, we will arrange a replacement or full refund at no cost to you.
Item damaged upon arrival: If your item arrives damaged, please take a photo of the product and packaging and email it to us immediately at support@amanajewelry.com. We will arrange a free replacement or refund at no cost to you. In most cases, you do not need to return the damaged item. For more details, see our Return & Refund Policy.
Incorrect address: Please ensure your shipping address is correct at checkout. Packages cannot be redirected once they have been shipped. If you notice an error, contact us as soon as possible and we will do our best to assist before dispatch.
Contact Us
If you have any questions, please contact us at:
Store Name: Amana Jewelry (Operated by Tdh sales & advies)
Company number: 81792204
VAT: NL003603946B98
Business Address: Botter 33-27, 8243 KM, Lelystad, Flevoland, The Netherlands
(Please do not send returns to this address)
Customer Support
Email: support@amanajewelry.com
Phone: +31 639 190 503
Opening Hours: Monday to Friday - 9:00 AM to 5:00 PM (GMT+1)
Response time: Within 24 hours.
Return Address: 12 Lenton Ave, Nottingham NG7 1DY, United Kingdom