Terms of service

Last Updated: August 26, 2026

Welcome to Amana Jewelry. These Terms of Service ("Terms") govern your access to and use of the website amanajewelry.com (the "Website") and any purchase of products through it.

The Website is owned and operated by Tdh sales & advies, registered in the Netherlands under company number 81792204, VAT number NL003603946B98, with its business address at Botter 33-27, 8243 KM, Lelystad, Flevoland, The Netherlands ("Amana Jewelry", "we", "us", "our").

We sell exclusively to consumers in the United Kingdom. By accessing the Website or placing an order, you confirm that you have read, understood, and agree to be bound by these Terms, together with our Shipping Policy, Return & Refund Policy, and Privacy Policy, all of which form an integral part of these Terms. If you do not agree to these Terms, please do not use the Website.

1. Eligibility

By using this Website, you confirm that you are at least 18 years of age, or that you are using the Website under the supervision of a parent or legal guardian who agrees to these Terms on your behalf. You further confirm that all information you provide to us is accurate, current, and complete.

2. Changes to These Terms

We may update or modify these Terms from time to time. Changes take effect upon publication on this page, with the updated date shown at the top. The version of the Terms in effect at the time you place your order applies to that order. Continued use of the Website after changes are published constitutes acceptance of the revised Terms.

3. Products, Descriptions & Availability

3.1. We make every reasonable effort to display our jewelry as accurately as possible, including descriptions, measurements, materials, and colours. However, colours may vary slightly depending on your screen settings, and minor variations between product images and the delivered product may occur, particularly with handcrafted items. Such minor variations do not constitute a defect.

3.2. All products are subject to availability. If a product in your order is unavailable after purchase, we will notify you as soon as possible and refund the amount paid for that product in full.

3.3. Jewelry care information provided on the Website is for general guidance only.

4. Pricing

4.1. All prices on the Website are displayed in Pounds Sterling (GBP) and include VAT where applicable. Shipping costs, if any, are displayed at checkout before you confirm your order. The total amount shown at checkout is the final amount you pay; there are no hidden fees.

4.2. We reserve the right to change prices at any time. Price changes do not affect orders that have already been confirmed.

4.3. Despite our best efforts, pricing errors may occasionally occur. If a product is listed at an incorrect price due to a typographical or technical error, we will contact you before processing your order. You will then have the choice to confirm the order at the correct price or cancel it and receive a full refund.

4.4. Promotional discounts and discount codes cannot be combined unless expressly stated otherwise, cannot be applied retroactively to previously placed orders, and have no cash value.

5. Orders & Order Acceptance

5.1. By placing an order through the Website, you make a binding offer to purchase the selected products under these Terms.

5.2. After you place an order, you will receive an order confirmation email. This confirms that we have received your order; it does not yet constitute acceptance. Our acceptance of your order takes place when we ship the products, at which point you will receive a shipping confirmation email.

5.3. We reserve the right to refuse or cancel any order, including in cases of suspected fraud, pricing or product description errors, stock unavailability, or orders that appear to be placed by resellers rather than consumers. If we cancel an order after payment has been taken, you will receive a full refund to your original payment method without undue delay.

5.4. Please review your order carefully before submitting it, including product selection, sizes, and your shipping address. If you notice an error after placing your order, contact us at support@amanajewelry.com as soon as possible. Once an order has entered the fulfilment process, we cannot guarantee that changes or cancellations are possible before dispatch, but your statutory cancellation rights described in section 8 remain unaffected.

6. Payment

6.1. Payment is due in full at the time of ordering. We accept the payment methods listed at checkout.

6.2. All payments are processed by secure, PCI-DSS compliant third-party payment providers over an encrypted (SSL) connection. We do not store your full card details on our servers at any time.

6.3. By submitting payment information, you confirm that you are authorised to use the payment method provided. Orders may be subject to verification and anti-fraud checks; we reserve the right to cancel orders we reasonably suspect to be fraudulent, in which case any amounts charged will be refunded in full.

7. Shipping & Delivery

7.1. We ship to addresses within the United Kingdom. Processing times, estimated delivery times, and tracking procedures are set out in our Shipping Policy, which forms part of these Terms.

7.2. Delivery timeframes are estimates. In accordance with the Consumer Rights Act 2015, we will deliver your order without undue delay and in any event within 30 days of order confirmation, unless a different period is agreed. If we are unable to meet this obligation, you may be entitled to cancel your order and receive a full refund.

7.3. Risk of loss passes to you when the products come into your physical possession. If a package is confirmed lost in transit by the carrier before delivery, we will arrange a replacement or full refund in accordance with our Shipping Policy.

7.4. You are responsible for providing a complete and accurate shipping address. See our Shipping Policy for how incorrect address cases are handled.

8. Your Right to Cancel (Consumer Contracts Regulations 2013)

8.1. As a UK consumer, you have the legal right to cancel your order within 14 days after the day you (or someone you nominate) receive the goods, without giving any reason, in accordance with the Consumer Contracts Regulations 2013.

8.2. To exercise this right, inform us of your decision to cancel by a clear statement, for example by email to support@amanajewelry.com, before the cancellation period expires.

8.3. If you cancel, you must return the goods to us without undue delay and in any event within 14 days of informing us of the cancellation. The return address and full instructions are set out in our Return & Refund Policy. Please contact us before sending any return.

8.4. We will reimburse all payments received from you, including standard delivery costs, without undue delay and no later than 14 days after the day we receive the goods back or you provide evidence of having sent them back, whichever is earlier. We may make a deduction for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.

8.5. The right to cancel does not apply to earrings and other pierced jewelry where hygiene seals have been removed, or to items that have been personalised or made to your specification. Any such exclusions are clearly indicated on the relevant product page.

9. Faulty Products & Statutory Rights

9.1. Under the Consumer Rights Act 2015, the products we supply must be of satisfactory quality, fit for purpose, and as described. If a product is faulty, you may be entitled to a repair, replacement, or refund, depending on the circumstances and timing.

9.2. Please inspect your order upon delivery. If a product is faulty, damaged in transit, or does not correspond to what you ordered, contact us at support@amanajewelry.com with your order number and photos of the issue. We will resolve this with a replacement or refund at no cost to you, including any return shipping costs.

9.3. This does not cover damage resulting from normal wear and tear, misuse, improper care of jewelry (such as exposure to water, perfume, or chemicals where care instructions advise otherwise), or alterations made after delivery.

9.4. Nothing in these Terms limits your statutory rights as a UK consumer.

10. Customer Service

Our customer service team is available Monday to Friday, 9:00 AM to 5:00 PM (GMT+1).

Email: support@amanajewelry.com
Phone: +31 639 190 503
Estimated response time: within 24 hours.

11. Intellectual Property

All content on the Website, including text, product descriptions, photography, graphics, logos, brand names, and design elements, is the property of Tdh sales & advies or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from any content on the Website without our prior written consent.

12. Acceptable Use

You agree not to use the Website for any unlawful or fraudulent purpose, interfere with its operation or security, attempt to gain unauthorised access to any systems or data, use automated tools to access the Website without our written consent, or upload malicious code of any kind. We reserve the right to restrict access for users who violate this section.

13. Third-Party Links

The Website may contain links to third-party websites or services (for example, payment providers or carriers). We are not responsible for the content, policies, or practices of third parties. Your use of third-party services is at your own risk and subject to their respective terms.

14. Limitation of Liability

14.1. To the maximum extent permitted by applicable law, our total liability arising out of or relating to your order shall not exceed the total amount you paid for the products giving rise to the claim.

14.2. We shall not be liable for indirect or consequential losses, including loss of profits or data, to the extent permitted by law.

14.3. Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under UK law, including your statutory rights under the Consumer Rights Act 2015.

15. Severability & Waiver

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. Our failure to enforce any provision shall not constitute a waiver of that provision.

16. Governing Law & Dispute Resolution

16.1. These Terms are governed by the laws of England and Wales. As a consumer, you benefit from any mandatory provisions of the law of the country in which you reside.

16.2. Before pursuing any formal dispute, we ask that you contact us first at support@amanajewelry.com. In our experience, nearly all issues can be resolved quickly and fairly through direct contact. We aim to respond within 24 hours.

16.3. If a dispute cannot be resolved informally, you may bring proceedings in the courts of England and Wales or, if you live in Scotland or Northern Ireland, in the courts of your home nation.

Contact Us

If you have any questions, please contact us at:

Store Name: Amana Jewelry (Operated by Tdh sales & advies)

Company number: 81792204
VAT: NL003603946B98

Business Address: Botter 33-27, 8243 KM, Lelystad, Flevoland, The Netherlands
(Please do not send returns to this address)

Customer Support

Email: support@amanajewelry.com
Phone: +31 639 190 503
Opening Hours: Monday to Friday - 9:00 AM to 5:00 PM (GMT+1)
Response time: Within 24 hours.

Return Address: 12 Lenton Ave, Nottingham NG7 1DY, United Kingdom